Puma Trainers

Shipping & Returns

Delivery Time
We can ship to all of countries in the world, allow 3-5 business days for receipt within the United States when you order with standard delivery service. Receipt of international orders takes 4-7 business days. As a general rule, processing time plus shipping time equals total delivery time. Processing time typically ranges from 12 hours to 24 hours. Processing time includes receiving your order, transmitting the information to the appropriate warehouse, and packing the item for shipping. After processing is complete and shipping begins, shipping time is the shipping transit time from the warehouse to your shipping address.
International Shipping
We offer Global Express with insurance tracking confirmation & shipping box. It usually takes 4-7 working days for delivery. Additional 12-24 hours for processing time and could take up to another 48 hours in case we have to contact Credit Card or Western Union payment processor for verification.
We will not be responsible for any customs fees that each individual country charges. We will charge the full shipping price for all international returns and exchanges.
* For packages that are unclaimed or returned due to incomplete address, the actual shipping charge will be deducted from the refund.
* If your order has not arrived within the time period, there may be delay due to your country´s custom clearing process. Feel free to email us to help you locate your package at any time.
Order Tracking
Order tracking is available in the My Account page or we will send you a tracking link with tracking number via email when the order has been dispatched.
Tracking orders: You can track your order from the email we send which including the detail of tracking information and shipping companys website when we ship the products you have ordered. Tracking # is available for you please check on http://www.ems.com.cn/english.html or www.usps.com
Shipping orders:
receive your payment → check out your shipping address and order detail → packing →delivery.
Customer get items in 4-7 days.
If your order appears late, you should consider the following:
* Delivery occurs only on business days, Mondays through Fridays.
* There are certain holidays that carriers do not pick up or deliver.
* It may take 24 hours before tracking information appears on the website.
* Also, you are welcome to contact us for further assistance.
Return policy
We want you to enjoy what you ordered, but if something isn't right, let us know. Returns and Exchanges are always available on items that have not been customized.
365-Day Money Back Guarantee
No Hassles - Our top priority is to provide the best possible service, and that is why we want to have the best return policy available. If for any reason you are not satisfied with your purchase, you may return the item for a refund. Returns must include a receipt and the items must be in original condition, including original shoebox/packaging, tags and labels. Once we receive the returned merchandise, we will credit your account within 10 business days. Shipping charges are not included in the refunded price.
Express delivery: If you want to use DHL or TNT shippment, you need to pay the shipping fee.Because it takes more fee than USPS.
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